Privacy Policy

Effective Date: July 1, 2026

1. Introduction and Company Information

This Privacy Policy explains how Maple Leaf Garden Care collects, uses, discloses, stores, and protects personal information in the course of providing garden care and related services in Canada. We are committed to handling personal information in a manner consistent with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy requirements where relevant.

Maple Leaf Garden Care is the organization responsible for the personal information described in this Privacy Policy.

• Business name: Maple Leaf Garden Care
• Address: 2450 Yonge Street, Toronto, ON M4P 2H5, Canada
• Email: [email protected]
• Phone: +1 (416) 782-4593

This Privacy Policy applies to personal information collected through our website, by telephone, by email, in person, through service inquiries, quotations, contracts, invoices, and during the provision of garden care services, including lawn maintenance, planting, pruning, seasonal clean-up, landscaping support, and related customer communications.

2. Data Collection and Processing

Maple Leaf Garden Care may collect and process the following categories of personal information, depending on your interactions with us:

• Identification and contact information: name, address, email address, telephone number, and preferred communication method.
• Service and property information: service address, property access instructions, service preferences, garden or landscape details, photos you provide, and notes relating to requested work.
• Transaction information: quotes, invoices, payment status, billing records, and service history.
• Communication information: inquiries, feedback, complaints, and correspondence with our team.
• Technical information: IP address, browser type, device information, and website usage data collected through cookies or similar technologies, where applicable.
• Consent and preference information: marketing preferences, communication opt-ins, and service notifications.

We generally collect personal information directly from you, but we may also receive information from authorized representatives, property managers, payment processors, or other third parties where permitted by law or with your consent.

We process personal information only for purposes that are reasonable in the circumstances and limited to what is necessary for those purposes.

3. Purpose of Data Processing

Maple Leaf Garden Care uses personal information for the following purposes:

• To respond to inquiries and provide quotes for garden care services.
• To schedule, deliver, and manage services at your property.
• To communicate with you about appointments, service updates, seasonal maintenance, and billing.
• To process payments, issue invoices, and maintain accounting records.
• To personalize services based on your preferences and property needs.
• To maintain internal records, service history, and customer support documentation.
• To improve our website, operations, customer experience, and service offerings.
• To detect, prevent, and address fraud, misuse, security incidents, or unlawful activity.
• To comply with legal, regulatory, tax, and contractual obligations.
• To send marketing or promotional communications where permitted by law and, where required, with your consent.

4. Legal Basis for Processing

In Canada, privacy laws generally require that organizations identify the purposes for collecting, using, and disclosing personal information and obtain consent where appropriate. Maple Leaf Garden Care relies on the following grounds for processing personal information:

• Consent: where you have provided express or implied consent for a specific purpose, such as receiving quotes, service communications, or marketing messages.
• Contractual necessity: where processing is necessary to provide requested services, prepare estimates, manage appointments, or fulfill our obligations under a service agreement.
• Legitimate business purposes: where processing is reasonable for operating our business, improving services, maintaining records, or protecting our rights and property, and where such interests are not overridden by your privacy rights.
• Legal or regulatory obligations: where processing is required to comply with applicable laws, tax rules, court orders, or lawful requests from authorities.

Where consent is the basis for processing, you may withdraw it subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

Maple Leaf Garden Care does not sell personal information. We may share personal information with trusted third parties only as necessary for the purposes described in this Privacy Policy, including:

• Service providers: website hosting, email services, customer relationship tools, scheduling systems, payment processors, accounting providers, and IT support.
• Subcontractors and field personnel: workers or contractors who assist in delivering garden care services at your property.
• Professional advisors: lawyers, accountants, insurers, and auditors where necessary for professional services or compliance.
• Authorities and legal recipients: government agencies, regulators, courts, or law enforcement where required or permitted by law.
• Business transfers: in connection with a merger, acquisition, reorganization, financing, or sale of all or part of our business, subject to appropriate confidentiality protections.

We require third parties to protect personal information in a manner consistent with applicable privacy obligations and to use it only for authorized purposes.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.

Maple Leaf Garden Care takes reasonable steps to ensure that any cross-border transfers are protected by appropriate contractual, technical, and organizational safeguards. By using our services or providing personal information to us, you acknowledge that such transfers may occur where necessary for the operation of our business and service providers.

7. Storage Duration

Maple Leaf Garden Care retains personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and accounting requirements, to resolve disputes, and to enforce agreements.

• Customer and service records: retained for the duration of the business relationship and for a reasonable period afterward.
• Financial and tax records: retained for the period required by applicable tax and accounting laws.
• Communications and support records: retained as needed for customer service, quality assurance, and legal protection.
• Marketing preferences: retained until you unsubscribe, withdraw consent, or we no longer need the information.

When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information held by Maple Leaf Garden Care:

• Access: request confirmation of whether we hold personal information about you and obtain access to it.
• Rectification: request correction of inaccurate, incomplete, or outdated personal information.
• Erasure: request deletion of personal information where permitted by law.
• Restriction: request that we limit the processing of your personal information in certain circumstances.
• Data portability: request a copy of certain personal information in a structured, commonly used format where applicable.
• Objection: object to certain processing activities, including direct marketing where applicable.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting Maple Leaf Garden Care. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal, and it may not prevent us from processing information where another legal basis applies.

Please note that if you withdraw consent for certain information, we may not be able to provide some services, communications, or features to you.

10. Right to Complain

If you have concerns about how Maple Leaf Garden Care handles your personal information, we encourage you to contact us first so we can attempt to resolve the matter promptly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or another applicable provincial privacy authority if you believe your privacy rights have been violated.

• Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/

11. Data Security

Maple Leaf Garden Care uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include:

• restricted access to personal information on a need-to-know basis;
• password protection and access controls for digital systems;
• secure storage of paper and electronic records;
• staff awareness and confidentiality practices;
• monitoring and maintenance of systems to reduce security risks.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of personal information.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:

• Maple Leaf Garden Care
• Address: 2450 Yonge Street, Toronto, ON M4P 2H5, Canada
• Email: [email protected]
• Phone: +1 (416) 782-4593

Please include sufficient details in your request so we can identify you and respond appropriately.

13. Changes to Privacy Policy

Maple Leaf Garden Care may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or operational requirements. Any updated version will be posted with a revised effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy to the extent permitted by law.